QHN MEMBER E-UPDATE - Special Summer Checklist Edition, 2008

To err is human right? Right. But numerous recent articles have demonstrated that a simple checklist can prevent thousands of medical errors, lead to a higher standard of baseline performance and save patient lives. We have put together some summer checklists for you to complete before you head off on holiday. Enjoy!

From the Staff of QHN and the Ontario Node of SHN,

Have a wonderful and safe summer.

This Month's Centre Stage - Ben Chan, CEO of the Ontario Health Quality Council

As part of our new membership benefit package and our ongoing commitment to collaboration, we are giving impassioned improvers within the Network centre stage. We would like to get to know the faces of your organization. If you have a member that should get centre stage, let us know.

Click here to read Ben's profile

QHN

Keep track of your

professional development Check on school related materials sent home during the past year. It’s a good idea to keep a separate file on each child. As you review the file, ask your child for his or her comments on school. You might ask, “what do you like best and least?” and “What would you like to change?”

The checklist below lists other questions to consider.

A list of steps that people can take to make their summer travels more
hassle-free and enjoyable, while saving money and helping the environment.
Saving gas saves you money and helps the environment.

Checklist....

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QHN Responds to Meet the Needs of Ontario Hospitals: Public Reporting on Patient Safety Indicators

On May 28, 2008, the Ontario Ministry of Health and Long-Term Care announced that hospitals will be required to publicly report rates on four Safer Healthcare Now! interventions. Hospitals will be required to report rates of MRSA by December 31, 2008 and CLI, VAP, and SSI rates by April 30, 2009. To download Ministry press release click here.

In response to this anticipated announcement and to support the work of the campaign in Ontario, QHN is holding a workshop for hospitals preparing to meet the provincial reporting requirements for CLI, VAP and SSI on June 17, 2008 from 7:45 am – 4:15 pm at the Sandman Signature Hotel, Toronto Airport. Space is limited, so please register now. To download the workshop brochure and registration form, click here or go to: www.qhn.ca/events/EatingtheElephantbrochure.pdf, For more information, contact Sean Molloy at sean.molloy@qhn.ca or (416) 351-3760.

Workshop coming to help Ontario hospitals meet provincial reporting requirements: Ministry to ask hospitals to report on three SHN interventions, Axiom News - June 3, 2008
Click here to read full article.

QHN Staff Member Elected to Greater Toronto Executive of CCHSE

It is with great pride and privilege that we announce that Sean Molloy, Director of Knowledge Management for the Quality Healthcare Network and the Ontario Node of Safer Healthcare Now! has been elected to the Greater Toronto Executive of the Canadian College of Health Service Executives (CCHSE).

Sean is a recent graduate of the University of Toronto’s HPME program. His interests include knowledge translation, quality improvement, patient safety and effective leadership. His experience in communications, event planning, marketing, and knowledge transfer will allow him to assist the executive in meeting the commitment to providing opportunities for mentorship, engaging colleagues in their early executive careers and in providing leading edge learning opportunities amongst leaders. Congratulations Sean!

QHN: Newest Partner in Canada’s Hand Hygiene Campaign

The Quality Healthcare Network is pleased to announce that it has partnered with the Canadian Patient Safety Institute (CPSI), Community and Hospital Infection Control Association of Canada, Accreditation Canada, and the Public Health Agency of Canada to support Canada’s Hand Hygiene Campaign.

The Canada's Hand Hygiene campaign is aimed at getting organizations ready to adopt and measure hand hygiene practices and compliance within their organizations. This multimodal strategy is based on the World Health Organization’s challenge Clean Care is Safer Care initiative launched worldwide two years ago aimed at raising awareness that healthcare associated infections are an important priority for patient safety. For more information on this important campaign and learn how you can get involved go to www.handhygiene.ca.

Important News Update: On May 28, 2008, the Ontario Ministry of Health and Long-Term Care announced that hospitals will be required to publicly report rates of hand hygiene compliance among health care workers by April 30, 2009. To download Ministry press release click here.

Enter the rL Solutions 2008 Canadian Healthcare Excellence in Quality Award Today!

The rL Solutions Canadian Healthcare Excellence in Quality Award (CHEQA) recognizes organizations and programs that have demonstrated excellence in the areas of patient safety and overall quality of care. Brought to you by rL Solutions and Quality Healthcare Network (QHN), the CHEQA is now acknowledged as one of Canada’s premier healthcare awards - one that uniquely recognizes organizations who have made significant and measurable improvements to their quality and safety initiatives. Hurry! Contest closes September 8th, 2008. Visit www.cheqa.ca for more information.

QHN 2008 Annual Spring Symposium Conference Proceedings Now Available Online

"This has been the most engaging conference that I have ever attended."
- Dr. John Puxty, Chief of Staff at Providence Care Kingston and Chair of Division of
Geriatric Medicine, Associate Professor, Medicine Queen’s University, Kingston Ontario

For those of you that were not able to make it to this year's 2008 QHN Spring Symposium: Enabling a Culture of Integration One Story at a Time: Quality at the Crossroads we would like to offer you the proceedings from the event by clicking here. You can also find all the material posted on the QHN website (www.qhn.ca) under two new resource sections called "Storytelling" and "Integration".

MOH Task Force on Medication Management

The Ministry of Health and Long-Term Care recently launched a Task Force on Medication Management in support of their commitment to strengthen medication management practices in the Long-Term Care sector. In partnership with the Ontario Long-Term Care Association (OLTCA), the Ontario Association of Non-Profit Homes & Services for Seniors (OANHSS) and the Institute for Safe Medication Practices Canada (ISMP), they hope to bring together a team of leading experts in the field of medication management in Long-Term Care. To learn more, click here or go to www.qhn.ca/news/MOHmedmgttaskforce.pdf

Researcher on Call Teleconference: "Optimizing the Management of the Healthcare Workplace" (French Only)

...with Chantal Viens, Professor, Faculty of Nursing at Université Laval and Principal Researcher, Pro-Actif project and Nicole Labrie, Facility Manager Hôtel-Dieu St-Joseph Hospital of Saint-Quentin.
June 18, 2008, 12:00pm-12:45pm (EST).

The Quality Healthcare Network and the Canadian Health Services Research Foundation are proud to announce the upcoming Researcher on Call, a series of four interactive conference calls for healthcare researchers and decision makers designed to accelerate improvements in healthcare. Please note this call will be in French Only.
To register please email Sean Molloy at sean.molloy@qhn.ca.

Archived Material: Researcher on Call Teleconference: “Interprofessional Collaboration and Quality Primary Health Care

...with Dr. Dylan Taylor, Co-Site Medical Director, University of Alberta & Stollery Children’s Hospitals & Mazankowski Alberta Heart Institute, and Juanita Barrett, President and Chief Executive Officer, Ideal Health Solutions and co-author of CHSRF Synthesis on Interprofessional Collaboration and Quality Primary Healthcare.
Held April 22, 2008, 12:00pm-12:45pm (EST)
To download Best Ten Minutes of the Call MP3 audio file, Click Here.

QHN EVENTS

Eating the Elephant:  “How do you eat an elephant? One bite at a time.”
A Workshop for Ontario Hospitals preparing to meet the Provincial Reporting Requirements for Safer Healthcare Now!
Tuesday, June 17, 2008, 7:45 am - 4:15 pm, Sandman Signature Hotel, Toronto Airport, 55 Reading Court, Toronto, Ontario
Click here to download brochure and registration form.

Facilitation Fundamentals: Team Facilitation Skills for Healthcare Professionals
September 16, 2008, London, Ontario
Click Here to Download Full Workshop Brochure and Registration Form

Open House: What’s the Big Dot of Safety in the Non-acute Care Sectors
September 18, 2008, Toronto Rehabilitation Institute (Toronto Rehab), Lyndhurst Centre, Toronto, Ontario
To reserve your seat, click here.

Improvement Fundamentals, the Model for Rapid Cycle Improvement
October 8, 2008, Whitby Mental Health Centre, Whitby, Ontario
Click Here to Download Full Workshop Brochure and Registration Form

HOLD THE DATE: Annual QHN Fall Forum Conference, Quality Improvement Under Construction
November 18&19, 2008, Niagara-on-the-Lake, Ontario
To reserve your seat, click here.

PARTNER EVENTS

Canada’s Hand Hygiene Campaign: Train-the-Trainer Sessions on the Observation Tool for Hand Hygiene
July 18, 2008, 8:30am-4:00pm (EST), Toronto, ON (non-acute only)
CPSI in partnership with the Ontario Ministry of Health and Long-Term Care is pleased to provide train-the-trainer sessions on a national observational tool and training program for measuring hand hygiene compliance.
For more information or to register, Click Here or contact Chantal Backman at cbackman@cpsi-icsp.ca.

RESPONDING TO QHN MEMBER NEEDS - PATIENT SAFETY LEADERSHIP WALKAROUNDS

We have listened to our member’s interest in Patient Safety Leadership Walkarounds and their ever-increasing role in quality improvement. We understand that more and more of our members are conducting these walkarounds with great success, while others are just beginning to think about doing them. Where ever you are in this journey, we hope you find the resources that we have pulled together for you below, from our most recent Patient Safety Leadership Walkarounds Open House at Sunnybrook Health Sciences Centre on May 27, 2008.

We are building resources together, so please share your expertise with us and we will be sure to include your reference or tool on your member network website at www.qhn.ca under safety and risk management/ patient safety leadership walkarounds.

Cases

Case #1: Sunnybrook Health Sciences Centre
By Cathy O'Neill, Patient Safety Specialist and Guna Budrevics, Performance Improvement Specialist
http://www.qhn.ca/events/Sunnybrook.ppt

Case #2: University Health Network
By Michelle Ferreira, Risk Analyst
http://www.qhn.ca/events/University Health Network.ppt

Case # 3: Hamilton Health Sciences Centre
By Rosanne Zimmerman, Manager Patient Safety & Clinical Resource Management and Lori MacCullouch, Clinical Manager Nursing Resource Team
http://www.qhn.ca/events/Hamilton Health Science Centre.ppt

Case #4: Toronto Rehabilitation Institute
By Katarina Stanisic, Patient Safety Officer
http://www.qhn.ca/events/Toronto Rehab.ppt

Case # 5: Grey Bruce Health Services
By Diana Ryman, Corporate Director of Pharmacy
http://www.qhn.ca/events/Grey Bruce Health Services.ppt

Case # 6: Ross Memorial Hospital
By Carol Smith Romeril, Vice President Patient Care & Chief Nursing Officer
http://www.qhn.ca/events/Ross Memorial Hospital.ppt

Tools

Patient Safety Leadership Walkarounds Tool. Institute for Healthcare Improvement (IHI). Idealized Design Group and Allan Frankel, MD Boston, Massachusetts, US.
http://www.ihi.org/IHI/Topics/PatientSafety/SafetyGeneral/Tools/Patient+Safety+Leadership+Walkrounds™+(IHI+Tool).htm

Patient Safety Leadership Walkarounds Access Database. Institute for Healthcare Improvement (IHI). Brigham and Women's Hospital Boston, Massachusetts, US.
http://www.ihi.org/IHI/Topics/PatientSafety/SafetyGeneral/Tools/PatientSafetyLeadershipWalkRoundsDatabase.htm

Sunnybrook Health Sciences Centre. Patient Safety Leadership Walkarounds: Senior Leader Thank You Letter Example.
http://www.qhn.ca/events/Sunnybrookres1.doc

University Health Network. Patient Safety Leadership Walkarounds: Action Log Template.
http://www.qhn.ca/news/UHNResource1.xls

References
compliments of Longwoods Publishing

Healthcare Quarterly, 11(Sp) 2008: Patient Safety Papers ... continuing evidence of work across
the country to make healthcare safer...
http://www.longwoods.com/home.php?cat=538

Healthcare Quarterly, 9(Sp) 2006: Patient Safety Papers ... snapshot of leading practices and
critical knowledge from across the county...
http://www.longwoods.com/home.php?cat=452

Healthcare Quarterly, 8(Sp) 2005: Patient Safety Papers ... the identification of patient safety as
a strategic goal is still emerging, and the recognition of the need to master and apply new skills
and knowledge...
http://www.longwoods.com/home.php?cat=399

Healthcare Quarterly, 11(2) 2008: The Role of Healthcare Work Environments in Shaping a
Safety Culture ... By integrating quality and safety within human resource strategies, greater
improvements should be realized in the well-being of healthcare providers and the people they
serve...
http://www.longwoods.com/product.php?productid=19614

Healthcare Quarterly, 9(2) 2006: CCHSA Client/Patient Safety Culture Assessment Project:
Lessons Learned ... encourage health service organizations to think strategically about
client/patient safety culture...
http://www.longwoods.com/product.php?productid=18102

Healthcare Quarterly, 8(2) 2005: Patient Safety Institute: The Patient Safety Journey ...
Leadership and collaboration are two defining words for the CPSI board and are reflected in the
guiding principles...
http://www.longwoods.com/product.php?productid=17055

HealthcarePapers, 5(3) 2004: In Pursuit of a Safe Canadian Healthcare System ... must
communicate not only with the providers of healthcare but also with the politicians...
http://www.longwoods.com/home.php?cat=352

HealthcarePapers, 2(1) 2001: Making Patients Safer! Reducing Error in Canadian Healthcare
... many countries have studied medical error extensively and can provide lessons learned for
Canadians...
http://www.longwoods.com/home.php?cat=336

About the Quality Healthcare Network:

The Quality Healthcare Network (QHN) is a non-profit organization dedicated to fostering the development and adoption of best practices by its members through education and shared improvement projects. Established in 1992 as the CQI Network, the network grew into the  Quality Healthcare Network in 2003, a member-based organization, which now exceeds over 70 healthcare organizations that share the courage to move beyond status quo, inspired towards excellence in care and service. In 2005, the network became the Ontario lead of the Safer Healthcare Now! campaign, an ambitious pan-Canadian effort aimed at reducing the number of injuries and deaths related to adverse events, such as infections and medication incidents. For more information about QHN, visit the network website at www.qhn.ca

Contact Information
Tanya Flanagan
Director, Communications
Quality Healthcare Network
Ontario Node, Safer Healthcare Now!
790 Bay Street, 9th Floor
Toronto, Ontario M5G 1NB
tel: (416) 351-3704
tanya.flanagan@qhn.ca

790 Bay Street, 9th Floor, Toronto, Ontario M5G 1N8   Phone: 416.351.3760 • Fax: 416.351.3762 • Web: www.qhn.ca