Dear Spring Symposium Delegates,

We would like to thank all of you for attending the 2008 QHN Spring Symposium: Enabling a Culture of Integration One Story at a Time: Quality at the Crossroads on April 30-May 2, 2008 at the Kingbridge Centre in King City.

Today, we are pleased to offer you the Symposium proceedings (as links in this email), which are also now available online at www.qhn.ca.

We would appreciate it at this time if you would please complete a Spring Symposium evaluation. Your feedback is imperative and will set future directions for the Network. Click here to complete the 5-minute survey online.

Lastly, we would like to personally invite you to the QHN 2008 Fall Forum Conference - Quality Improvement Under Construction on November 18 & 19, 2008. Join us at White Oaks Conference Centre & Spa (Niagara-on-the-Lake, Ontario) as QHN examines approaches to process change and improvement - from lean, six sigma, customer-led QI to simple applications of rapid cycle methods. Get an inventory. Update your dictionary. Participate in a Showcase of Process Improvement: Show and Tell.

We are currently looking for members to sit on our 2008 Fall Forum Planning Committee. If you are interested, please put your name forward by emailing Tanya Flanagan at tanya.flanagan@qhn.ca.

If you/your organization, or someone you know in the Network has led work on lean, six sigma, customer-led QI or simple applications of rapid cycle methods, please identify the individual/ initiative/ organization by emailing Tanya Flanagan.

If you have any questions or concerns, please feel free to contact us. We are always at your service.

The Quality Healthcare Network Team.

2008 ANNUAL SPRING SYMPOSIUM PROCEEDINGS

Networking Events

The Launch of QHN Reads, QHN’s First-ever Book Club
Privileged Presence: Personal Stories of Connections in Health Care by Liz Crocker and Bev Johnson.
With special author guest Lis Crocker.
To listen to Liz' introduction to her book, click here
To order the book, Privileged Presence, you can purchase online at Chapter's by clicking here or through the book's publisher at Bull Publishing Company, by clicking here.

To access Liz's recommended storytelling tools, go to:
http://www.familycenteredcare.org/advance/sharingyourstory.pdf
to access Sharing Your Story: Tips for Patients and Families produced by the Institute for Family-Centreed Care or
http://www.familycenteredcare.org/advance/sharingpersonalprofessional.pdf
to access Sharing Personal and Professional Stories also produced by the Institute for Family-Centreed Care.

QHN Takes Quality to the Red Carpet with a Festival of Multimedia

Photo Credit: Tanya Flanagan/ QHN

Photo Credit: Tanya Flanagan/ QHN

Conference delegates learn innovative ways their partners are
sharing their stories at this year's QHN Red Carpet Multimedia festival.

Everybody Has a Story
Anton Hart, Publisher of Longwoods Publishing was the Story Catcher and Tauqir Shah was the videographer. For two hours, they collected as many stories as they could. Log on to www.longwoods.com to see if they caught your story.

I Was Here
St. Michael’s Hospital Young Parents No Fixed Address Work Group has been collaborating with the National Film Board of Canada to offer media workshops to  homeless, pregnant or parenting youth. 
To learn more, click here.
To go to the I Was Here website, click here.

Ontario Trailblazers: Tales from the Trail
The Ontario Trailblazer program is patient safety program aimed at improving the quality of care across Ontario. To watch a 5-minute video tribute, click here.

Poster Board: Measuring Medical Quality: Developing a Medical Quality Scorecard & Physician Performance Reports, St. Joseph’s Healthcare
Hamilton
By Mike Heenan, Director, Quality Planning & Performance Improvement
To access, click here.

Poster Board: From Silos to Integration: Implementation of an Integrated Safety Model and Plan Lakeridge Health Corporation
By Peter Clancy, Joint Director, Occupational Health, Safety & Wellness and
Annette Down, Leader, Risk Management & Patient Safety
To access, click here.

Poster Board: Psychogeriatric Community Support Program (PCSP) Community Care Durham& Whitby Mental Health Centre
By Sheryl Bernard, Administrative Director for Seniors Mental Health, Whitby Mental Health Centre (WMHC) and Ron Whyte, Program Director, COPE Mental Health Services, Community Care Durham
To access, click here.

Plenary Presentations

Storytelling & Story Analysis as Mechanisms for Transforming Organizations
Seeing the Chasm: Recognizing Transitions Together
Crossing the Chasm: Managing Transitions Together
By Tom Bigda- Peyton, Workshop Facilitator
To access his PowerPoint slides, click here.
To access Tom's bio, click here.

Talking about Integration: What the Research is Saying
By Cathy Fooks, President & CEO The Change Foundation
To access her PowerPoint slides, click here.
To access Cathy's bio, click here.

Talking more about Integration: Adding a lens of Quality and Patient Safety to the Picture
By Tony Taylor, Vice President Medicine, Quality & Patient Safety, Fraser Health B.C.
To access his PowerPoint slides, click here.
To access Tony's bio, click here.

Implementing an Eldercare Access Strategy in Emergency Room (EASIER+) in Southeastern Ontario
By John Puxty, MD, ChB, FRCPC, Chief of Staff at Providence Care Kingston and Chair of Division of
Geriatric Medicine, Associate Professor, Medicine Queen’s University, Kingston Ontario
To access his PowerPoint slides, click here.
To access John's bio, click here.

Transitions: South East Patient Flow Improvement Initiative (SEPFII)
By David Marshall, Executive Director South East CCAC & Project Sponsor
To access his PowerPoint slides, click here.
To access David's bio, click here.

Medication Reconciliation as an Integration Strategy
By Marg Colquhoun, Project Leader, Institute for Safe Medication Practices (ISMP) Canada and
Medication Reconciliation, Intervention Lead, Safer Healthcare Now!
To access her PowerPoint slides, click here.
To access Marg's bio, click here.

Seeing the Mosaic of Care: a Multi-View Perspective Panel

Photo Credit: Karen E. MacLeod/ Grand River Hospital

Ben Chan, CEO of Ontario Health Quality Council, David Marshall, Executive
Director of South East CCAC, Tony Taylor, Vice President Medicine of Fraser Health
B.C. and Marcy Saxe-Braithwaite, Vice President & Chief Nursing Officer of
Providence Care travel through four sectors together in an emotional, intelligent
and telling panel presentation.

Concurrent Presentations

Enabling a Culture of Integration: The Balance of Care (BoC) Project
By Kerri Kuluski, PhD Student, Department of Health Policy, Management and Evaluation, University of Toronto
To access her PowerPoint slides, click here.
To access Kerri's bio, click here.

Interprofessional Collaboration & Quality Primary Care: Lessons Learned from a recent Synthesis
By Juanita Barrett, Chief Executive Officer, Ideal Health Solutions & Coauthor of CHSRF Synthesis on
Interprofessional Collaboration and Quality Primary Healthcare
To access her PowerPoint slides, click here.
To access Juanita's bio, click here.
To access Juanita's recommended Guiding Facilitation in the Canadian Context: Enhancing Primary Health Care produced by the Department of Health and Community Services, Province of Newfoundland and Labrador, Canada (St. John's, 2006), click here.
To access Juanita's recommended Scope of Practice Framework, click here.
To access Juanita's recommended Scope of Practice Process Document, click here.

The Ontario Flo Collaborative
By Susan Taylor, Senior Consultant, Resource Management, Hamilton Health Sciences, Quality, Patient Safety and Clinical and Kim Stelmacovich, Quality Improvement Consultant, Ontario Health Performance Initiative, Ministry of Health and Long Term Care
To access their PowerPoint slides, click here.

Creating Opportunities Now to Achieve Community Transition (CONTACT)
By Sheila Neuburger, V.P. Clinical Services, Whitby Mental Health Centre and Paula Podolski, Administrative, Director, Assessment & Stabilization Program, Whitby Mental Health Centre
To access their PowerPoint slides, click here.

Measuring Medical Quality: Developing a Medical Quality Scorecard & Physician Performance Reports, St. Joseph’s Healthcare
Hamilton
By Mike Heenan, Director, Quality Planning & Performance Improvement
To access his PowerPoint slides, click here.

From Silos to Integration: Implementation of an Integrated Safety Model and Plan Lakeridge Health Corporation
By Peter Clancy, Joint Director, Occupational Health, Safety & Wellness and Annette Down, Leader, Risk Management & Patient Safety
To access their PowerPoint slides, click here.

Psychogeriatric Community Support Program (PCSP) Community Care Durham& Whitby Mental Health Centre
By Sheryl Bernard, Administrative Director for Seniors Mental Health, Whitby Mental Health Centre (WMHC) and Ron Whyte, Program Director, COPE Mental Health Services, Community Care Durham
To access their PowerPoint slides, click here.

QHN Post-Conference Tools

QHN Tips on How to Tell a Good Story
By Tanya Flanagan
To access Tanya’s tips, click here.