Our Faculty
QHN works with leading edge improvers to build workshops, courses and conferences that are designed to elevate system performance through collaborative and innovative means.
G. Ross Baker, Ph.D
G. Ross Baker is a Professor in the Department of Health Policy, Management and Evaluation at the University of Toronto. He is the principal investigator of the Canadian Adverse Events Study funded by CIHR and CIHI. In collaboration with Dr. Peter Norton he has completed research on current patient safety activities in Canada as well as completing a review of patient safety initiatives in the US, UK and Australia for the Federal/Provincial/Territorial Advisory Committee on Health Services. He was a member of the National Steering Committee on Patient Safety and chaired the Working Group on Measurement and Evaluation for the Steering Committee. Ross is Chair of the Association of University Programs in Health Administration, which serves health administration programs in North American and elsewhere.
Clara Ballantine BSc(PT) MEd CPHQ
Clara Ballantine is currently the Safety and Improvement Advisor (SIA) for the Ontario Node of Safer Healthcare Now! (SHN). She joined the campaign on March 5, 2007, coming from The Ottawa Hospital where she was quality coordinator for a portfolio of four clinical programs. Clara has been an Ontario Node Trailblazer for the past year, and has worked in the quality improvement field for over 13 years. She holds a bachelor of science degree in physiotherapy from The University of Western Ontario, a masters of education from The University of Ottawa, and is qualified as a Certified Professional in Healthcare Quality (CPHQ).
Debbie Barnard, MS CPHQ
Debbie Barnard is a project manager for the Canadian Patient Safety Institute (CPSI). She has worked in the healthcare industry for over twenty-three years in a variety of practice settings including acute care, home health, hospice and academia. She has successfully performed in a series of postings including JCAHO Surveyor, Nurse Instructor, Healthcare Consultant, and Performance Improvement Director. Debbie's educational background comprises a General Nursing Diploma (RN), a Certificate in Advance Nursing Education, a Bachelor of Arts in Applied Behavioral Sciences, and a Masters of Science in Human Resource Management & Development. Debbie is a designated Certified Professional in Healthcare Quality (CPHQ) and maintains an active RN license for the State of Georgia.
Michael Bungay Stanier, BA LLB M Phil CPCC
Michael Bungay Stanier is the Principal of Box of Crayons (www.BoxOfCrayons.biz), a Toronto-based company. Box of Crayons works with clients around the world to do less Good Work and more Great Work. Michael is the 2006 Canadian Coach of the Year. He was a Rhodes Scholar and holds an M Phil from Oxford, a law degree and a BA with highest honours from the Australian National University. He is a certified coach and has held senior positions in the corporate, consultancy and agency worlds.
Roy Butler, BSc(PT), PhD
Roy Butler is Director, Quality Evaluation & Measurement at St. Joseph's Health Care London. Roy received his Bachelor of Science in Physical Therapy from Queen's University and his doctorate in Epidemiology & Biostatistics at the University of Western Ontario. During Roy's career in health care, he has held various clinical and managerial positions in both public and private health sectors and has been a Lecturer in the Department of Physical Therapy at the University of Western Ontario. In his current role, Roy provides leadership in corporate quality measurement and facilitates the organization's internal and external benchmarking activities related to quality.
Roy also participates in several regional, provincial, and national initiatives including being a Board Member of the Southwestern Ontario Association of Healthcare Administrators, a member of the Ontario Hospital Report Advisory Committee on Patient Satisfaction, a member of the Quality and Utilization Management Advisory Group for the CIHI/HayGroup Benchmarking Comparison of Canadian Hospitals, and Co-Chair of the Canadian Ambulatory Patient Satisfaction Validation Steering Committee.
June Duesburry-Porter, RN MscN MBA
June Duesburry-Porter is the Chief Nursing Officer for the Niagara Health System and is active in developing a patient safety framework to advance nursing and patient care through Innovation and Best Practice being achieved everyday. Before joining the Niagara Health System in September 2003, June was the Director of Clinical Practice Innovations at Trillium Health Centre. During her time at Trillium the implementation and development of IHI's Trigger Tool was accelerated within a wider Medication Safety project.
Prior to April 2002 she was a National Program Manager for Continuous Improvement for Booked Admission (CIBA) for the NHS Modernisation Agency in England. June's role was to provide leadership and support for 24 progressive improvement projects across their whole health systems. During this time June also became a National Trainer Capacity and Demand - where she learned the Endoscopy Game as one of the fun ways to apply the tools and techniques of C&D. June engages others through the application of Rapid Cycle Methodology and a portfolio of other workshops some of which include: 'Process Mapping'; 'Measurement for Fun'; and 'Storyboard Architecture'. In addition to her current employment at Niagara Health System, June is also an Associate with the RNAO and NHS Modernisation Agency in England.
Sarah Fraser, MIHM, FRSA
Sarah Fraser is well known in healthcare for her work on how good practice spreads, how improvements can be made at practitioner level and how organisations and teams can best work together. She is in demand as a speaker and workshop presenter, and has written numerous papers, articles and guides around the topics of spread, complexity, agile systems, collaboratives and improvement methodologies. As an independent consultant Sarah spends much of her time working with large-scale improvement initiatives in the UK National Health Service. She supports various NHS Modernisation Agency teams by providing expertise and advice on a number of specialist issues.
Dr. Fraser's new multi media releases for July 2008.
Book reviews Blog:
http://mybookblurb.blogspot.com
Resources available - Lulu Book store http://stores.lulu.com/store.php?fAcctID=402988
Sarah Fraser's Spread Blog: http://spreadgoodpractice.blogspot.com
In Conversation Podcast http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=281611026
Dr Sarah Fraser's Web Site - www.sfassociates.biz
Barbara Kendrick, BSc, OT, MHSc
With a clinical background in Occupational Therapy and a Masters in Health Administration Barbara Kendrick has 25 years of experience spanning clinical and administrative roles in multiple health care sectors. Her recent roles include providing leadership and direction to both clinical programs and a broad group of corporate support services including Quality, Risk, Infection Prevention & Control, Staffing, Clinical Informatics and Occupational Health & Safety for a growing, regional health centre. She is currently the Director of Quality and Planning for Southlake Regional Health Centre in Newmarket. With a focus on organizational planning, performance monitoring and improvement, Barbara takes a special interest in helping clinicians and clinical leaders understand how to collect, organize, analyze and present data in ways which support the achievement of their program goals. She has had experience in leading and facilitating quality improvement initiatives both at a corporate and a program/department level and still maintains an active " hands on" role in the development and analysis of indicators of organizational performance.
Dr. Lynne Maher, RGN BSc Hons MBA D. Prof
Lynne Maher, Head of Innovation Practice, NHS Institute for Innovation and Improvement is a trained nurse who has also held a variety of operational management posts across acute care where she quickly developed a keen interest in improving the patient's experience of health services. Lynne was National Director of the first health care improvement program in England which involved over 350 separate projects and trained around 5,000 staff in improvement tools and techniques. Lynne is an Honorary Senior Fellow at the Health Service Management Unit, Birmingham University, an Associate providing advice for the National Endowment of Science, Technology and the Arts (NESTA) and an advisor to Connect, a charity supporting people with dysphasia.
Dr. Roger Resar, MD
Roger Resar, Senior Fellow, Institute for Healthcare Improvement, Luther Middelfort - Mayo Health System, is trained as a pulmonologist and critical care physician. He practiced for 20 years at Luther Middelfort prior to becoming a physician change agent. Dr. Resar now works half time with the Institute for Healthcare Improvement on innovation teams to create change concepts, design testing in prototype sites, and teach these innovations.
Dr. Lynne Maher, RGN BSc Hons MBA D. Prof
Lynne Maher, Head of Innovation Practice, NHS Institute for Innovation and Improvement is a trained nurse who has also held a variety of operational management posts across acute care where she quickly developed a keen interest in improving the patient's experience of health services. Lynne was National Director of the first health care improvement program in England which involved over 350 separate projects and trained around 5,000 staff in improvement tools and techniques. Lynne is an Honorary Senior Fellow at the Health Service Management Unit, Birmingham University, an Associate providing advice for the National Endowment of Science, Technology and the Arts (NESTA) and an advisor to Connect, a charity supporting people with dysphasia.
Nora Spinks
Nora Spinks, President of Work-Life Harmony Enterprises, has over 20 years experience consulting with corporations, governments and community organizations on work/life issues, across Canada and around the world. She has worked with hundreds of organizations in the private, public and voluntary sectors – including IBM, RBC Financial, McCarthy Tétrault, Treasury Board of Canada, Ontario's Management Board Secretariat, and the Centre for Families, Work and Well-being. She has designed and delivered workshops, seminars and lectures at workplaces, conferences and universities including Queens School of Business, the Rotman School of Management at U of T, Shulich School of Business at York University and Richard Ivey at Western.
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