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 Quality Healthcare Network Faculty G. Ross Baker G. Ross Baker, Ph. D., is a Professor in the Department of Health Policy, Management and Evaluation at the University of Toronto. He is the principal investigator of the Canadian Adverse Events Study funded by CIHR and CIHI. In collaboration with Dr. Peter Norton he has completed research on current patient safety activities in Canada as well as completing a review of patient safety initiatives in the US, UK and Australia for the Federal/Provincial/Territorial Advisory Committee on Health Services. He was a member of the National Steering Committee on Patient Safety and chaired the Working Group on Measurement and Evaluation for the Steering Committee. Ross is Chair of the Association of University Programs in Health Administration, which serves health administration programs in North American and elsewhere. Roy Butler, BSc(PT), PhD Roy Butler is Director, Quality Evaluation & Measurement at St. Joseph's Health Care London. Roy received his Bachelor of Science in Physical Therapy from Queen's University and his doctorate in Epidemiology & Biostatistics at the University of Western Ontario. During Roy's career in health care, he has held various clinical and managerial positions in both public and private health sectors and has been a Lecturer in the Department of Physical Therapy at the University of Western Ontario. In his current role, Roy provides leadership in corporate quality measurement and facilitates the organization's internal and external benchmarking activities related to quality. Roy also participates in several regional, provincial, and national initiatives including being a Board Member of the Southwestern Ontario Association of Healthcare Administrators, a member of the Ontario Hospital Report Advisory Committee on Patient Satisfaction, a member of the Quality and Utilization Management Advisory Group for the CIHI/HayGroup Benchmarking Comparison of Canadian Hospitals, and Co-Chair of the Canadian Ambulatory Patient Satisfaction Validation Steering Committee. June Duesburry-Porter RN MscN MBA Her current role at the Niagara Health System is active in developing a patient safety framework to advance nursing and patient care through Innovation and Best Practice being achieved everyday. Before joining the Niagara Health System in September 2003, June was the Director of Clinical Practice Innovations at Trillium Health Centre. During her time at Trillium the implementation and development of IHI's Trigger Tool was accelerated within a wider Medication Safety project. Prior to April 2002 she was a National Program Manager for Continuous Improvement for Booked Admission (CIBA) for the NHS Modernisation Agency in England. June's role was to provide leadership and support for 24 progressive improvement projects across their whole health systems. During this time June also became a National Trainer Capacity and Demand - where she learned the Endoscopy Game as one of the fun ways to apply the tools and techniques of C&D. June engages others through the application of Rapid Cycle Methodology and a portfolio of other workshops some of which include: " Process Mapping; She is scheduled to present at an up and coming RNAO conference, and has in the past presented at the RNAO Summer Institute, August 2003, Canadian Institute in December 2002 and other numerous National Conferences in England and at IHI's 6th Annual European Forum in April 2001. She is also a member of the Good Health Through Good Governance Group. In addition to her current employment at Niagara Health System, June is also an Associate with the RNAO and NHS Modernisation Agency in England. Sarah W. Fraser MIHM, FRSA Sarah is well known in healthcare for her work on how good practice spreads, how improvements can be made at practitioner level and how organisations and teams can best work together. She is in demand as a speaker and workshop presenter, and has written numerous papers, articles and guides around the topics of spread, complexity, agile systems, collaboratives and improvement methodologies. As an independent consultant Sarah spends much of her time working with large-scale improvement initiatives in the UK National Health Service. She supports various NHS Modernisation Agency teams by providing expertise and advice on a number of specialist issues. She was involved in the setting up of the Medicines Management Services Collaborative Programme run by the National Prescribing Centre, and she continue to support this work which is one of the largest improvement programmes in the NHS. Her work in the past two years has included, supporting the Trent and London Regions' Collaboratives on Older People's services, facilitating the development programme for newly appointed chief executives in the NHS as well as delivering the Macmillan Cancer Relief support programme for primary care cancer leads in London and the South East. Sarah works with the Institute of Healthcare Improvement in the USA on a number of initiatives and conferences as well as with clients in Sweden and Canada. Her portfolio of work covers both project work as well as giving presentations and running interactive development sessions and she is currently a Visiting Professor at Middlesex University (London). Previously, as Director of NHS Learning Through Partnership, Sarah's role was to support a programme of change and development across a whole health system, and to work nationally in the UK, with the aim of sharing skills, successes and failures, with others in the NHS. Prior to that she was employed for 10 years by Esso UK and held a variety of management and executive roles in the UK and in Europe, before joining the NHS in 1997. Sarah is a Fellow of the Royal Society of Arts and a Member of the Institute of Health Management. As a member of Rotary International and a Trustee of Buckinghamshire Community Action, she participates in a number of activities in her local community. Jim Handyside, B.Sc.Principal Consultant, Improvision An independent consultant working solo in a company called Improvision, Jim has over twenty years of experience helping people achieve dramatic improvements in quality and safety. Jim began his career in the field of ergonomics - working to design safer and more human-friendly work environments. After ten years of leading organizations to excellence in safety, Jim broadened his focus to quality improvement. In 1991 he partnered with a development team at St. Joseph's Health Centre (London) to begin the application of contemporary quality management methods to the business of healthcare. He continues to remain active in healthcare quality and safety and is recognized as a specialist in tools and methods for improvement and human factors applied to patient safety. He has coached and trained hundreds of managers, clinicians and front line staff in various efforts to improve quality and safety in the Canadian and U.S. healthcare systems. Jim integrates diverse disciplines such as systems thinking, human factors, ecology and creativity in order to stimulate improvement and innovation. He uses training, coaching and facilitation in contemporary methods and tools to help create learning organizations and has developed learning programs in innovation, quality improvement, systems thinking, and team-based planning. Recent work in the safety field has led him to create a series of human factors checklists designed to improve patient safety in the Neonatal ICU. A graduate of The University of Guelph (B.Sc. in Human Kinetics), Jim is a biologist at heart. He holds certificates in Edward de Bono's Lateral Thinking: A Course in Creativity and Six Thinking Hats ; Breakthrough Learning's Friday Night at the ER , a team learning game to enhance systems thinking, and; Team Management Systems. Barbara Kendrick, BSc, OT,
MHSc With a clinical background in Occupational Therapy
and a Masters in Health Administration Barbara has 25 years of experience
spanning clinical and administrative roles in multiple health care
sectors. Her recent roles include providing leadership and direction
to both clinical programs and a broad group of corporate support
services including Quality, Risk, Infection Prevention & Control,
Staffing, Clinical Informatics and Occupational Health & Safety
for a growing, regional health centre. She is currently the Director
of Quality and Planning for Southlake Regional Health Centre in
Newmarket. Michael Murray, PhD Michael Murray, PhD is a health services researcher, consultant, and educator. His general research interests include: patient evaluations of care and use of such data to improve healthcare, staff satisfaction/morale, and quality improvement methods. Michael has a contract with the University of Toronto’s Hospital Report Research Collaborative (HRRC) where he is a Senior Research Associate. He also has a contract with NRC Picker Canada as a Senior Research Advisor. Currently Michael’s work focuses on evaluation of improvement efforts, use of patient, process, and outcome data, development of patient evaluation survey instruments, the development of performance measurement systems, and understanding and using performance indicators particularly through the use of control charts. He has taught graduate level statistics courses in the University of Toronto’s Department of Health Policy, Management and Evaluation, and general quality improvement courses and control chart courses for the Quality Healthcare Network. He has expertise in questionnaire design, survey research methods, and analysis of survey data. Dr. Peter G. Norton Dr. Norton is head of the Department of Family Medicine at the University of Calgary and holds the rank of Professor at the University. Dr. Norton is presently involved with the quality and patient safety activities at the Calgary Health Region. He presents and teaches on quality improvement, patient safety and medical adverse events across Canada. Dr. Norton has an active interest in primary care research with particular emphasis on patient safety, quality of care, physician decision-making, diabetes, patient and family satisfaction with institutional care and primary care health services research. Dr. Norton is a board member of the CQI Network and of the College of Family Physicians of Canada. He is a commissioner of the Health Services Utilization and Outcome Commission of Alberta and a member of the executive of the Section of Researchers of the College of Family Physicians of Canada. Mary T. Yates, M.Ed. Align Associates provides support to organizations in transition, specializing in the areas of:¨
Mary has spent 20 years in the business of helping individuals and organizations through the change process; eight years as a manager, seven of which were as director of Human Resources Development in a mid sized, acute care hospital. The majority of her work is in the health care and hospital field. She has a Masters of Education degree in Human Resources Development and has achieved Advanced Level Standing from the Ontario Society for Training and Development. Mary's work is distinguished by her respect for others, humor, honesty, commitment to preparation and the ability to blend theory with practice. When Mary is not picking up Pokeman cards and Beanie Babies, she commits her time to the Board of Directors for Hospice Richmond Hill, the Association for Creative Change in Organizational Renewal and Development (ACCORD) and Step Ahead, an association of women entrepreneurs.
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